Often it is not easy for people living with eating distress to pick up the phone and to reach out for help. Therefore help line operators should treat every caller with warmth and respect, with patience and understanding. Referring a caller just to a website or to a list of professionals is by far not good enough.

Every caller deserves to be given sufficient time to talk about her/his worries, confusion and anxieties to someone, who fully understands Eating Distress.

Help lines shouldn't be only there to pass on an information pack.

Help lines give hope.

Help lines are an important link for people living with eating distress to find help and respectful understanding.